Parts on the ground. Engineers who speak your language. 70+ countries served.
A sale is the first step, not the last. From installation to lifetime spare parts, we own the after-sales — so you are not chasing a middleman when something needs to be replaced in year five.
Find your local office →From scheme design to lifetime support
Our service runs in three phases: pre-sales consulting, on-site delivery, and lifetime after-sales. Each phase has a named owner inside Huatai. The engineer who sold you the project is accountable for the next ten years.
Our overseas service network covers Central Asia, the Middle East, Southeast Asia, Africa and Eastern Europe. We opened our first overseas parts warehouse in Uzbekistan in 2019, which reduced spare-parts delivery to Central Asia from 30 days to 7 days.
Where you can find us
Uzbekistan, Kazakhstan, Tajikistan
Indonesia, Malaysia, Vietnam, Myanmar
Bangladesh, India, Pakistan, Sri Lanka
Nigeria, Kenya, Ethiopia, Tanzania, Egypt
Russia, Ukraine, Belarus
UAE, Saudi Arabia, Iran, Turkey
Peru, Bolivia, Argentina, Brazil
United States, Canada, Mexico
What happens between your deposit and your first batch of oil
A typical 100 TPD project runs 6–9 months from order to commissioning. Here is what each phase looks like.
Week 0
Order confirmed. Project manager assigned. Process design frozen. Engineering kick-off meeting at Hua County HQ or on Zoom.
Month 1–2
Detailed engineering: P&ID, 3D layout, foundation drawings, electrical single-line. First batch of equipment released to production.
Month 2–4
Manufacturing across our production halls. Client invited for mid-project visit. Weekly progress reports with photos and video.
Month 4–5
Pre-shipment inspection (FAT). Client visits the workshop, witnesses tests, signs the FAT report. Container loading.
Month 5–7
On-site delivery. Huatai engineers supervise civil work, mechanical installation, electrical and instrumentation, piping.
Month 7–8
Commissioning & start-up. Cold test, hot test, load test. Operator training (production, maintenance, quality control).
Month 9+
Performance test. Handover. Spare-parts package delivered. 12-month warranty begins. After-sales team on standby.
After-sales that does not end at the warranty line
A 12-month warranty is the industry baseline. Our after-sales runs the life of the plant.
48-hour Response
Every inquiry is logged and replied to within 48 hours, with a named engineer and a quoted delivery date.
Spare Parts on the Ground
Critical wear parts stocked at our overseas warehouse in Tashkent. 7-day delivery to Central Asia, 14–21 days to other regions.
Operator Training
Two-week on-site training program for operators, electricians and maintenance staff. Training manuals in English, Spanish, Russian, Arabic.
Remote Diagnostics
PLC-connected plants can be remotely monitored by our engineers. Most issues are resolved without a site visit.
Process Optimization
Quarterly check-in during the first year. Yield, energy and quality reviews. Process tuning to match your actual raw material.
Lifetime Support
Plants we delivered in the 1990s still call us for spare parts. We do not retire product lines — we keep supporting them.
A real engineer will reply to your inquiry. In your time zone.
Tell us your raw material, capacity and country. We will assign the engineer closest to you and reply within 48 hours — in English, Spanish, Russian, French or Arabic.
Start a project →